I have a love hate relationship with my local Tsutaya video shop. I love the fact that it is within walking distance and is open until midnight but the listless and unfriendly staff always make the actual act of borrowing a less than enthralling act. I have been to the store about once a week for the past 6 months but the staff never acknowledge that I am a regular customer. No smiles, small talk or comments. And it is not for want of me trying. Today I walked up to the counter where the clerk, a guy with enormous wingnut ears, stood unsmiling.
"Konnichiwa!" I smiled.
He wasn't programmed for this - customers normally just hand over their membership card, and the staff take it and say "hai".
Would he panic at this aberration? Would he reply with a smiley "Konnichiwa!"?
"Hai" he said, and processed my card dully.
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